Each shipment will be charged to the credit card on file at the time of purchase. Our accounting team will send an invoice weekly as well to show you the breakdown of your orders!
Please note: if there are additional charges to a shipment, we will charge your card and will send an invoice regarding the additional fees. Additional charges may include, 'Address correction', 'Dimension Adjustment', 'Weight Adjustment', 'Failed Pickup Attempt', 'Brokerage Fee' & 'Duty/Taxes' on International Shipments.
If you have any questions, please contact us through email at support@shipsimple.ca, by phone at 1-888-210-8910, or contact us via live chat directly through the ShipSimple Dashboard.
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