Disputing an Invoice Variance

We have your back! If you feel that a variance may have been incorrectly applied to your shipment, please contact ShipSimple Support so we can investigate and dispute the charge with the appropriate courier on your behalf. 

There are many reasons that a variance may occur, the most common ones are as follows: Dimension or weight adjustments, additional fuel fee, return to sender fee, & delivery reattempt fee. 

Upon receipt of your Invoice / Account Summary, you will also be provided a CSV file containing a description of each shipment created from that invoice period, any variances applied by the courier, and an explanation as to why, for each.  

Please note that invoices can only be disputed within 90 days of receipt. 

For more information on Invoice Variances, click here. 

If you have any questions, please contact us by email at [e-mail], by phone at 1-888-210-8910 or contact us via live chat directly on the ShipSimple Platform.