How does billing work?

Here's what you can expect:

On a weekly basis you will be sent two documents:

1. Invoice Summary
2. Excel spreadsheet showing a detailed breakdown of all charges
          - Quoted & post-delivery charges for purchased labels.

          - Click here to understand why there may be a variance charged by the courier.

PLEASE NOTE: If there are any charges that you feel that are incorrect, please advise us promptly so we can investigate and dispute the charge on your behalf.

Why is the Invoice Summary showing a different amount than the original quote?

The price quoted to you at the time of label creation, is a quotation only, and is based on the information entered. Once the courier has picked up the shipment, the parcel(s) will be remeasured, weighed and assessed, before delivery. If there are any variances between the information entered and what the courier has confirmed, this may result in additional charges and will be reflected in the final charge. We will provide a weekly invoice summary and detailed breakdown outlining any applicable variances and the reasons for each. Click here for more information.

If you have any questions, please contact us by email at [e-mail], by phone at 1-888-210-8910, or contact us via live chat directly on the ShipSimple Platform.