Shipments Held at Border

In the event you have a shipment that is being held at the border due to custom clearance, contact support by email, phone or live chat and we will help you determine what steps need to be taken for the package to clear customs. Often some additional information is required in order to resolve the situation.

If you have any questions, please contact us through email at [e-mail], by phone at 1-888-210-8910 or contact us via live chat directly through the ShipSimple Dashboard.