Requesting a Pickup after a Shipment has been created

When creating a new order, you can request a pickup with the courier Monday to Fridays 8 am - 6 pm. If you forget to schedule the pickup during the 'Create a Shipment' process, simply go to your dashboard, and click "Pickups & Drops Offs". From there you will be able to reference the shipment tracking # and click the "New PU" button. Please see images below:

STEP 1: Click the hamburger (three lines) button at the top right side of the page. You will see the following choices. Click Pickups.

STEP 2: Choose from the shipments at the top of the page that have no associated pickup request yet. Click Pickup so it can have a pickup request.

STEP 3: Fill out the details and submit the pickup request.

On this page, you are also able to view & edit active pickups that were already requested as well as request any new pickups.

If you have any questions please do contact us through [e-mail] or contact us via live chat.