How to Add to an Existing Pickup

Once you're done purchasing a label for a shipment, you'll want to request for a pickup in the ShipSimple platform. However, there might be instances where you want to add the package to an existing pickup request.

The following steps will show you how to add to an existing pickup.

STEP 1: Click the hamburger (three lines) button at the top right side of the page. You will see the following choices. Click Request Pickups & Drop Offs.

STEP 2: In the Pickups & Drop Offs page, you will see the active pickup requests. Click the Add button in the pickup request that you want to add more shipments to.

STEP 3: Choose from the remaining shipments at the top of the page that have no associated pickup request yet. Click Add so it can be added to the pickup request.

STEP 4: Check if the No. of Shipments have changed from the previous one. (See photo below that changed to 2 shipments from 1 shipment at the photo in Step 2. You can click the See More button to check if the added shipment was correct.

You can add as many shipments as you can in the pickup request as long as it has not been picked up yet.

If you have any questions please do contact us through [e-mail] or contact us via live chat.