What happens if my international shipment gets held up in customs?

In the event that your international shipment gets held up at customs, whoever was selected as responsible for paying the duties/taxes during the commercial invoice creation process, will be contacted directly by the courier / customs, by email or phone. 

If you have any questions, please contact us by email at [e-mail], by phone at 1-888-210-8910, or contact us via live chat directly on the ShipSimple Platform.