Checking the Status of your Claim

When a claim has been submitted it can take approximately 30-60 days on the conclusion if the claim has been approved or denied. Our support team will be giving weekly updates via email on the status of your claim. We will contact the courier on your behalf to see if there are any new updates on the claim, or if it still in process.

If you have any questions, please contact us by email at [e-mail], by phone at 1-888-210-8910, or contact us via live chat directly on the ShipSimple Platform.