What happens if my shipment wasn't picked up?

Please note that pickups are not a guaranteed service and are fulfilled on a best effort basis by the courier. 

In the event that your pickup was unfulfilled, please contact ShipSimple Support asap so that we can contact the courier, find out if there was a reason for the missed pickup that we need to correct, and request another pickup for you urgently. 

If you have any questions, please contact us by email at [e-mail], by phone at 1-888-210-8910, or contact us via live chat directly on the ShipSimple Platform.