Shipping High Value Items – ShipSimple

Shipping high value items requires special care and attention to ensure they arrive safely and securely at their destination. ShipSimple understands the importance of protecting your valuable shipments. This guide will help you navigate the process of shipping high-value items with confidence.

1. Choosing the Right Courier

Preferred Couriers for High-Value Shipments

When shipping high-value items, it is crucial to select a reliable and secure courier service. ShipSimple partners with top-tier couriers known for their expertise in handling valuable goods, including:

GLS
Loomis
Canada Post
Purolator
DHL Express

2. Shipment Protection

Make sure your shipment is covered!

When creating the shipping label on ShipSimple, make sure to enter the full value of the contents of your shipment!

Not sure if your shipment is insurable? Click here to learn more.

"Why do I need Shipment Protection?"

Shipment Protection is recommended for shipments over the value of $100 up to $250,000.

Peace of mind: knowing you're covered in case of unexpected events (loss/damage)
Avoid disputes: expedite the resolution of issues and ensure that you receive compensation for your losses promptly.
Decrease risk & uncertainty: protect against potential losses due to customs issues, delays, or unforeseen events during international transit.

Click here for more information about Shipment Protection with ShipSimple.

3. Packaging Your Items

Use High-Quality Materials

Proper packaging is essential to protect your high-value items during transit. Use high-quality materials, including:

Sturdy boxes: Double-walled corrugated boxes are recommended.
Padding: Use bubble wrap, foam, or packing peanuts to cushion the item.
Sealing: Securely seal the package with strong packing tape.

Double Box Method

For added protection, consider using the double box method:

Place the item in a smaller box with sufficient padding.
Place the smaller box inside a larger box with additional padding between the two boxes.

It is highly recommended to take many photos of the interior and exterior of the package showing the packaging efforts & original condition of the shipment.

4. Documentation and Labeling

Accurate Documentation

Ensure all documentation is accurate and complete. This includes:

Shipping labels: Clearly display the recipient's address and your return address.
Invoice and packing list: Include these inside the package.
Customs forms: Such as the Commercial Invoice which is a required document for international shipments. Some commodities also require additional documentation like a Declaration of Origin.

Labeling

Clearly label the package as “FRAGILE” and “HANDLE WITH CARE.” Avoid indicating the high value of the item on the outside of the package to prevent theft.

5. Tracking and Security

Real-Time Tracking

ShipSimple provides real-time tracking for all shipments. Monitor your package's progress from the Shipment History & Tracking page on the ShipSimple platform.

Signature Confirmation

Indicate that signature confirmation upon delivery in required, to ensure the package is received by the intended recipient and not left in a common area unattended.

6. Reporting Issues

Damaged or Lost Items

In the unlikely event that your item is damaged or lost during transit, follow these steps promptly:

Document the issue: Take photos of the damage and keep all packaging materials.
File a claim: Submit a claim through the ShipSimple platform, as shown below:

Once the data is received by ShipSimple support, we will initiate the claim on your behalf and keep you updated 100% of the way!

ShipSimple Support

For additional assistance, contact ShipSimple's support team. Our team is here to help you resolve any issues promptly.

Conclusion

Shipping high value items with ShipSimple is straightforward when you follow these best practices. By choosing the right courier, using proper packaging, accurately documenting your shipment, and securing appropriate insurance, you can ensure your valuable items are protected every step of the way. For any questions or further assistance, our customer support team is always ready to help.

If you have any questions please contact us by phone at 1-888-210-8910, by email at support@shipsimple.ca or contact us via live chat directly on the ShipSimple Dashboard.