Ship Simple
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Recent activity by Ship Simple-
Delivered Duties Paid (DDP) on ShipSimple
DDP stands for Delivered Duty Paid. It is where the shipper is responsible for paying any duties, taxes, and/or fees associated with the shipment by the customs authority when it enters its destina...
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Shipments Held at Border
In the event you have a shipment that is being held at the border due to custom clearance, contact support by email, phone or live chat and we will help you determine what steps need to be taken fo...
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Nearest courier locations to you
To find the nearest courier location, click on the the link below for the courier you are looking for: CanadaPost GLS Terminal Locations Loomis Drop Off Locations Purolator Shipping Locations D...
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Special Handling classified by different couriers
Special handling is added per shipment if the shipment does not meet the criteria for standard shipments. Each carrier has their own criteria: Loomis: Any articles due to their nature (e.g., size,...
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Claims Resoultion
Please note: Couriers can sometimes take 30-60 days to fully conclude their investigation regarding a claim submission. Once their investigation has ended, they will contact us with their decision....
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Checking the Status of your Claim
When a claim has been submitted it can take approximately 30-60 days on the conclusion if the claim has been approved or denied. Our support team will be giving weekly updates via email on the stat...
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Starting a Trace on Lost Shipments
We know it can be frustrating when a package is taking longer than expected to deliver. While this doesn't always mean that the shipment is lost, it is beneficial to rule out the possibility as soo...
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Disputing an Invoice Variance
We have your back! If you feel that a variance may have been incorrectly applied to your shipment, please contact ShipSimple Support so we can investigate and dispute the charge with the appropriat...
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Measuring your Package
Measuring your package correctly is a very important step of the shipping process. Couriers will charge fees for incorrectly inputting the measurements. It is important to use an accurate tape meas...
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Canceling a Shipment
Change of address? Order change? Incorrect dimensions entered? Once a label is created, it cannot be edited or altered. If you need to cancel a shipment for any reason, it is easy to do so on the S...