
Ship Simple
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Recent activity by Ship Simple-
Add Multiple Contacts at Once
'Bulk Address Upload' allows you to add multiple contacts to your address book so you don't need to individually add them. Follow the steps below: Click "Account Settings" Click the "Address B...
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Add / Edit / Delete Address Book Contact
When logging into ShipSimple, you are introduced to your dashboard. On the top right of the page, beside "new shipment", click on the 3 doted icon. Click "Account Settings" Click the "Addr...
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Invite a New User
To add/create a new user for your account simply log into your account and you will be prompted to your dashboard. On the top right of the page, beside "new shipment", click on the 3 doted icon....
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What are customs clearance charges?
ShipSimple wants to ensure your shipments cross international borders seamlessly! In order for that to happen, someone has to work with customs for shipment clearance. Customs clearance charges are...
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Why is my Invoice Summary showing a different amount than my original quote?
The price quoted to you at the time of label creation, is a quotation only, and is based on the information entered. Once the courier has picked up the shipment, the parcel(s) will be remeasured, w...
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Can I set an automatic payment with my credit card?
Each shipment will be charged to the credit card on file at the time of purchase. Our accounting team will send an invoice weekly as well to show you the breakdown of your orders! Please note: if t...
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Accepted Payment Methods
We accept Visa, Mastercard, American Express - you can select your preferred credit card for payment. If you have any questions, please contact us through email at support@shipsimple.ca, by ph...
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When am I invoiced?
ShipSimple invoices are created and sent directly to the invoicing contact via e-mail from our accounting department weekly on Friday's. If you have any questions please do contact us through su...
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Add a Tax ID
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Canceling a Pickup Request
In the event that you need to Cancel a Pickup Request, here are the simple instructions for how to do so: Step 1: Navigate to the Request Pickups & Drop Offs page, as seen below:Step 2: Identify th...