Ship Simple
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Recent activity by Ship Simple-
Special Handling classified by different couriers
Special handling is added per shipment if the shipment does not meet the criteria for standard shipments. Each carrier has their own criteria: Loomis: Any articles due to their nature (e.g., size,...
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Claims Resoultion
Please note: Couriers can sometimes take 30-60 days to fully conclude their investigation regarding a claim submission. Once their investigation has ended, they will contact us with their decision....
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Checking the Status of your Claim
When a claim has been submitted it can take approximately 30-60 days on the conclusion if the claim has been approved or denied. Our support team will be giving weekly updates via email on the stat...
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Starting a Trace on Lost Shipments
We know it can be frustrating when a package is taking longer than expected to deliver. While this doesn't always mean that the shipment is lost, it is beneficial to rule out the possibility as soo...
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Disputing an Invoice Variance
We have your back! If you feel that a variance may have been incorrectly applied to your shipment, please contact ShipSimple Support so we can investigate and dispute the charge with the appropriat...
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Measuring your Package
Measuring your package correctly is a very important step of the shipping process. Couriers will charge fees for incorrectly inputting the measurements. It is important to use an accurate tape meas...
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Canceling a Shipment
Change of address? Order change? Incorrect dimensions entered? Once a label is created, it cannot be edited or altered. If you need to cancel a shipment for any reason, it is easy to do so on the S...
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View / Update Label File Format
When logging into ShipSimple, you are introduced to your dashboard. On the top right of the page, click on the 3 doted icon. Click "Account Settings" Once you are on the account settings page,...
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View / Update Unit of Measurement
When logging into ShipSimple, you are introduced to your dashboard. On the top right of the page, click on the 3 doted icon. Click "Account Settings" Once you are on the account settings page,...
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Peak Season Surcharges
Peak season surcharges (PSS) are the additional charges imposed on the base freight rate or regular shipping fees when there is high demand in the supply chain network. This usually occurs during t...