Ship Simple
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Recent activity by Ship Simple-
Reusing Padded Envelopes and Boxes
Office supplies can be reused if they are still in good condition - this will help you save on supplies and also the earth! When receiving any boxes or padded envelopes from a delivery, it can be u...
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Courier Holiday Schedule
To learn more about when couriers are not in service due to a holiday, please click the link below: Loomis Express CanadaPost GLS Purolator DHL Canada If you have any questions please do contac...
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Nearest courier locations to you
To find the nearest courier location, click on the the link below for the courier you are looking for: CanadaPost GLS Terminal Locations Loomis Drop Off Locations Purolator Shipping Locations D...
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Special Handling classified by different couriers
Special handling is added per shipment if the shipment does not meet the criteria for standard shipments. Each carrier has their own criteria: Loomis: Any articles due to their nature (e.g., size,...
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Claims Resoultion
Please note: Couriers can sometimes take 30-60 days to fully conclude their investigation regarding a claim submission. Once their investigation has ended, they will contact us with their decision....
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Checking the Status of your Claim
When a claim has been submitted it can take approximately 30-60 days on the conclusion if the claim has been approved or denied. Our support team will be giving weekly updates via email on the stat...
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Starting a Trace on Lost Shipments
We know it can be frustrating when a package is taking longer than expected to deliver. While this doesn't always mean that the shipment is lost, it is beneficial to rule out the possibility as soo...
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Disputing an Invoice Variance
We have your back! If you feel that a variance may have been incorrectly applied to your shipment, please contact ShipSimple Support so we can investigate and dispute the charge with the appropriat...
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Measuring your Package
Measuring your package correctly is a very important step of the shipping process. Couriers will charge fees for incorrectly inputting the measurements. It is important to use an accurate tape meas...
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Canceling a Shipment
Change of address? Order change? Incorrect dimensions entered? Once a label is created, it cannot be edited or altered. If you need to cancel a shipment for any reason, it is easy to do so on the S...