Ship Simple
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Recent activity by Ship Simple-
How do I handle international shipping disputes or claims?
International shipping disputes and claims are handled the same way that domestic shipping disputes and claims are handled; by ShipSimple! One of the greatest benefits to working with ShipSimple, i...
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Do you offer international shipping notifications or updates to recipients?
You betcha!! Within your Account Settings you will find the Defaults & Notifications tab, as shown below: On this page you are able to toggle on & off which notifications you would like to rece...
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Do you offer international shipping pickup and drop-off locations?
We sure do! Just the same as we do for domestic shipment pickups! Once you have created your shipment label, simply go to the Request Pickups & Drop Offs page. At the top of the page you will see t...
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How do I handle returns for international shipments?
ShipSimple makes returns a breeze!! Simply locate the shipment you need to return from the Shipment History & Tracking page, click 'See More', and then 'Return Shipment'. This will initiate the shi...
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What happens if my international shipment gets held up in customs?
In the event that your international shipment gets held up at customs, whoever was selected as responsible for paying the duties/taxes during the commercial invoice creation process, will be contac...
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Can I insure my international shipments?
Absolutely you can, we actually encourage you to! During the shipment creation process, you will be offered to add Shipment Protection under 'Additional Options' as seen below: Simply enter the ful...
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How do I prepare a commercial invoice for international shipments?
Creating an International Shipment can be daunting at first! Not to worry - ShipSimple walks you through the process, step-by-step, ensuring you are well informed and supported. During the label cr...
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What countries do you offer international shipping to?
On the ShipSimple platform, we have added the most frequently used & requested countries to choose from. In the event that you do not see the country that you need listed, please reach out to Su...
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Connecting multiple Shopify Stores to one ShipSimple Account
Connecting multiple Shopify Stores to the ShipSimple for Shopify app is as easy as 1, 2, 3! Step 1: From the Settings of your Shopify Dashboard, visit the Apps & Sales Channels page. Step 2: Se...
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How to avoid additional charges!
Shipping packages via courier services is a convenient and efficient way to send items locally and internationally. However, unexpected additional charges can quickly eat into your budget and cause...