Ship Simple

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  • Which couriers can I use through ShipSimple?

    ShipSimple offers discounted shipping rates with some of the most trusted couriers, including: Canada Post, GLS, Purolator, Loomis and DHL.     If you have any questions, please contact us by email...

  • Do you offer shipping insurance?

    We sure do!  All of our couriers have default insurance liability coverage up to $100 per shipment.  ShipSimple offers additional insurance beyond the first $100 at a low rate of 3% of the product ...

  • Can I save my addresses?

    Absolutely!  During your "build a shipment" process, you can add origin and destination addresses and save them to your address book. As seen below:  Now, the next time you need to send a shipment...

  • How can I customize my account preferences?

    Customizing your account preferences is super quick and easy! Simply select 'Account Settings' from the menu in the top right corner. As seen below:     From here, you are able to customize your a...

  • Can I add users to my account?

    You sure can!  You are able to create User Accounts for FREE on the ShipSimple platform. Users will have their own login information, be able to create & manage shipments, and mirror your billing m...

  • How often am I invoiced?

    ShipSimple is a "pay as you go" shipping platform.  Your credit card will be charged immediately upon the purchase of each label, and you will be sent a receipt with confirmation on the same day, v...

  • How do I pay for my shipments?

    ShipSimple makes it super easy to pay for shipping labels!  All charges are paid via credit card. When you create your first shipping label, you will be prompted to enter your credit card details (...

  • If I already have discounted rates negotiated with a courier, can I use that discount on ShipSimple?

    ShipSimple offers our own exclusive discounted rates directly to our customers.  We do not currently offer the ability for customers to add their own accounts to the ShipSimple platform.     If you...

  • View / Update Email Notifications

    When logging into ShipSimple, you are introduced to your dashboard.  On the top right of the page, click on the 3 doted icon.   Click "Account Settings" Once you are on the account settings page,...

  • View / Update Credit Card

    Your billing section is in your account settings. To view/update your billing information follow the steps below: Once you have logged into your account, click "account settings" from the menu in t...